FAQ's

Frequently Asked Questions:

ABOUT |

What is Cynthia's Southern Luxuries?
At Cynthia's Southern Luxuries, we sell luxury spa soaps, sugar scrubs, lotions, body butters, and scented candles. Our bath and body products are all handcrafted with essential oils and natural ingredients to ensure the highest quality! Our products offer aroma-therapeutic healing properties to promote good health.

ACCOUNT |

How can I change my shipping address?
By default, the last used shipping address will be saved to your Cynthia's Southern Luxuries account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend or change it if you need to.
 

ORDERING |

What if I really don't like ordering online?
No worries, we can place your order for you! Just give us a call at (910) 364-8281. We're in the office Monday - Friday, 8AM - 5PM EST. Don't worry, you won't reach anyone automated or outsourced - we're really here! 

I just placed an order, can I cancel it?
Yes, we can cancel any order if you contact us before the order is fulfilled. If you would like to cancel your order please contact us immediately. Unfortunately, we are unable to cancel orders once they have been fully fulfilled or shipped. 

I really want something, but it is marked 'OUT OF STOCK'. What do I do?
Give us a call at (910) 364-8281 or send us an email at cynthiassouthernluxuries@gmail.com with your name, contact information, and the name (or a description) of the out of stock product and we'll help you go through with the purchasing process.

I saw something online a while ago, but now I can't find it. What do I do?
Just contact us via phone or email and describe what the item was. Then we can determine if it is something we can create for you! 
 

PAYMENT |

What methods of payment do you accept?
Cynthia's Southern Luxuries online accepts Visa, Master Card, American Express, Discover, Google Pay, Apple Pay, Diners Club, JBC and PayPal.


Will I be charged sales tax?
Yes, when using our online store you will be charged the applicable sales tax assigned to the shipping destination.

SHIPPING |

When will my order be shipped?
All orders placed between Monday - Friday (excluding holidays) will be shipped within 0-3 days after the order is placed, provided that it is in stock. Orders placed during the weekends will be shipped on the following Monday. You can always check the status of your order in your account as well as track it.

How do you ship?
We use USPS to ship all of our orders.

Do you ship internationally?
Yes, we do! We have many regular customers all over the world. Currently, we are accepting these orders using PayPal or an U.S. issued credit card. Please know you will be responsible for any duties/taxes incurred by customs.
 

RETURNS |

What if I don't like what I ordered?
We know and understand it is a challenge to shop online, let alone purchase! Unfortunately, due to the nature of our products, we are unable to accept returns for sanitary reasons. If you would like to make a return, we may consider doing so if the product is in pristine condition and in its original packaging and within 10 days of receiving it. Please give us a call or send us an email to see if we can accept the return of your product. Also, please see our official Return Policy for more details.

CONTACT |

I emailed customer service, how long will it take for them to respond?
Due to a high volume of inquires, it can take our customer service up to 24hours to respond. Please refrain from sending multiple emails, this will only delay our processes for you and others. 

These questions didn't help. Who should I contact?
Please email cynthiassouthernluxuries@gmail.com for any brand inquires.

 

Last Updated 2/15/2019